Shipping
Free delivery to Germany and Italy on orders of €50 or more. We deliver to all countries of the European Union. Your order leaves our company in Foggia (Apulia, Italy) directly from the warehouse – without intermediaries.
- Delivery time: 3–4 working days to Germany, 2–4 working days to Italy, 4–7 working days to the other EU countries after ordering (for payment in advance: after receipt of payment). Delivery to islands and remote areas may take longer.
- Phone number: mandatory at checkout – we pass it on to the parcel service so that it can reach you directly if there are problems with the delivery.
- Shipping costs to Germany and Italy: €6.90 per order; free on orders of €50 or more. The threshold refers to the value of the goods including VAT after any discounts.
- Shipping costs to the other EU countries: €13.99 per order. You will see the shipping costs at checkout before you order.
- Delivery area: all 27 countries of the European Union, except territories outside the EU VAT area (e.g. the Canary Islands, Ceuta and Melilla). We do not currently deliver to Switzerland, the United Kingdom or other countries outside the EU.
- Shipment tracking: As soon as the parcel is on its way, you will receive an email with the tracking number.
Payment
All prices are in euros and include statutory VAT. You can pay by:
- Credit card or debit card – processed securely via Shopify Payments.
- PayPal – you will be redirected to PayPal and pay with your account.
- Payment in advance by bank transfer – you will receive the bank details with the order confirmation; we ship after receipt of payment.
Further payment methods, where available, will be shown to you directly at checkout.
3-Packs
Our briefs and boxer shorts are only available in 3-Packs: three pieces in the same colour and size, or, in the Colour Mix packs, three different colours. The price applies to the whole pack; you can see the price per piece right next to it.
Returns
If something doesn't fit, you can withdraw from the purchase within 14 days of receipt without giving any reason. Here's how:
- Click “Vertrag widerrufen” (Withdraw from contract) at the bottom of any page, write to us at info@20nodi.de or via WhatsApp – or use the model withdrawal form on the Right of Withdrawal page.
- Send the goods within 14 days to: 20 Nodi S.r.l., Via di Salpi 24/B, 71121 Foggia (FG), Italy. You bear the cost of the return shipment yourself; please choose a shipping method with tracking.
- We will refund the full purchase price, including the original shipping costs, without undue delay and no later than 14 days after receiving your withdrawal – to the same means of payment you used to pay. We may withhold the refund until the goods are back with us or you have provided proof that you have sent them back.
Please only try on underwear in the way you would in a shop. We may make a deduction for any loss in value resulting from use beyond this.
You can find all the details on the Right of Withdrawal page and in our Terms and Conditions.
Questions?
Write to us on WhatsApp (+39 329 380 4259) or at info@20nodi.de. On working days we usually reply within 24 hours.
